General terms and conditions
GENERAL TERMS AND CONDITIONS CELEST ZALMHAVEN HORECA B.V.
- Ticket Sales & Refunds
- For a table reservation in the restaurant and the bar, the reservation can be canceled or modified free of charge up to 24 hours in advance.
- For a reservation without a table in the bar (regular bar ticket), free cancellation is not possible. However, you can reschedule the reservation free of charge up to 24 hours in advance.
- Individuals under 18 years of age can only visit Celest Zalmhaven when accompanied by someone over 18 years old.
- Access to Celest Zalmhaven is only permitted with a valid entrance ticket. The right of access ends once you leave Celest Zalmhaven.
- General
Unless expressly agreed otherwise in writing, the following terms and conditions apply to all of our bookings and services. - Definitions
The following terms have the meaning defined below:
3.1 Celest Zalmhaven
Celest Zalmhaven B.V. (KVK 91643015, VAT NL865722249B01)
3.2 Service
The provision of accommodation and/or food and/or beverages and/or the provision of (meeting) space, along with all related activities and services, in the broadest sense of the term.
3.3 Reservation Value
The total revenue generated by Celest Zalmhaven under this agreement.
3.4 Cancellation
The written notification from the customer to Celest Zalmhaven stating that one or more agreed-upon services will be partially or fully canceled.
3.5 No-show
When a customer fails to use a service without canceling it, as stipulated in this agreement.
3.6 Group (12-19 persons)
A group to whom Celest Zalmhaven is required to provide one or more services under this or related agreements.
3.7 Party (20 or more persons)
A group of 20 or more persons and/or an event for which Celest Zalmhaven provides one or more services under this or related agreements and/or for which a space at Celest Zalmhaven is reserved exclusively. - Options
Options are granted with a predetermined expiration date. If the customer does not convert an option into an actual reservation by the expiration date, it is considered to have expired without any need for cancellation by Celest Zalmhaven. - Conclusion of Agreement
Celest Zalmhaven reserves the right to refuse entry to guests, customers, or their companions, as well as to refuse the provision of services, if in its judgment this is necessary for the proper/orderly/safe operation of the business.
All offers and quotes made by Celest Zalmhaven are non-binding and subject to change unless otherwise agreed in writing. Agreements made for (a) guest(s) or customer(s) through intermediaries, whether in the name of their relationship or not, are considered to have been concluded also at the intermediary’s risk and expense. Celest Zalmhaven owes no commission or fee to intermediaries unless otherwise agreed in writing. - Cancellation
The customer is not authorized to cancel an agreement with Celest Zalmhaven unless they simultaneously irrevocably offer to pay the amounts specified below to Celest Zalmhaven. Any cancellation is considered to include such an offer. This offer is deemed accepted if Celest Zalmhaven does not immediately reject it. Cancellations must be made in writing and dated.
You may cancel your reservation (for groups and/or parties) in writing up to 1 calendar month before the reservation date free of charge. After that, the following cancellation fees apply:
- 21 or more days before the reservation: 25% of the total reservation value.
- 14 or more days before the reservation: 50% of the total reservation value.
- 7 or more days before the reservation: 75% of the total reservation value.
- Within 7 days of the reservation: 100% of the total reservation value.
6.1 No-show
In the case of a no-show, the customer is always required to pay the reservation value.
- Payment Terms
a. Celest Zalmhaven reserves the right to request an advance payment for its services, as well as interim payments for services already rendered.
b. Payment for services to be rendered or already rendered shall be made immediately by PIN or credit card, unless otherwise agreed in writing.
c. For all our services, payment must be made on the day/evening of the reservation by PIN or credit card only. - Payments
d. For payments made afterward, an administration fee of €7.50 (including VAT) will be charged.
Payments made afterward will be collected via a one-time direct debit within 14 days of the reservation date. The administration fee and direct debit will be an integral part of the agreement and will be confirmed only in the agreement.
e. If the customer fails to make timely payment, they are in default without the need for any notice of default. In that case, the customer must reimburse Celest Zalmhaven for all judicial and extrajudicial costs incurred in collecting the payment. The extrajudicial costs will be set at a minimum of 20% of the principal sum, with a minimum of €150, plus VAT.
f. If the customer defaults on payment, they must pay Celest Zalmhaven interest on the outstanding amount equal to 2% above the statutory interest rate. A part of the month will be considered as a full month when calculating interest. Furthermore, Celest Zalmhaven has a right of retention on all items present at Celest Zalmhaven that belong to the customer. - Applicable Law and Disputes
a. All claims by the customer expire one year after they arise.
b. The invalidity of one or more provisions in these general terms and conditions does not affect the validity of all other provisions. If a provision in these terms and conditions is deemed invalid for any reason, the parties are deemed to have agreed on a valid replacement provision that most closely approximates the invalid provision in terms of purpose and scope. - Liability
Celest Zalmhaven is never liable for any damage suffered by the customer, guest, or third parties unless the damage is the direct result of intent or gross negligence by Celest Zalmhaven. This exclusion of liability particularly applies to damage caused by consuming food and beverages prepared or served by Celest Zalmhaven, and damage resulting from automation issues. If mandatory law only allows a less extensive limitation of liability, such a limitation applies. - Price Changes
Celest Zalmhaven reserves the right to adjust the applicable prices. - Accessibility Information
- People with epilepsy are advised to be cautious due to the light show in the elevator.






